POLICY

Shanelia Luxe Hair – Store Policies

1. Orders & Purchases

At Shanelia Luxe Hair, every unit is crafted with care to deliver a premium experience.

* All orders are processed within 2–5 business days (excluding weekends and holidays).
* Once your order is placed, you will receive a confirmation email.
* Please ensure all shipping and contact details are correct before completing your purchase. We are not responsible for incorrect information provided at checkout.
* Custom or made-to-order wigs may require additional processing time.

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2. Shipping & Delivery

We aim to get your luxury hair to you as quickly and safely as possible.

* UK delivery: 2–4 working days after dispatch
* International delivery: 5–10 working days depending on location
* Tracking information will be provided once your order has been shipped
* We are not responsible for delays caused by couriers, customs, or unforeseen circumstances

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3. Returns & Exchanges

Due to the nature of our products, we maintain strict hygiene standards.

* Returns are accepted within 7 days of delivery
* Items must be unused, unworn, unaltered, and in original packaging
* Lace must not be cut, and the wig must not be styled or washed
* If these conditions are not met, the return will be declined

To request a return, please contact us at:
[your email here]

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4. Refund Policy

* Once your return is received and inspected, we will notify you of approval
* Approved refunds will be issued to your original payment method within 5–10 business days
* Shipping fees are non-refundable
* Sale items and custom wigs are non-refundable

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5. Exchanges

We only replace items if they are:

* Defective
* Damaged upon arrival

You must notify us within 48 hours of receiving your order, including photo/video evidence.

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6. Packaging Experience

At Shanelia Luxe Hair, your order is more than a delivery — it’s an experience.

Each package includes:

* Luxury branded packaging
* Your wig secured and protected
* Complimentary wig care essentials (where applicable)
* A personalised thank-you card

Because you deserve to feel beautiful from the moment your package arrives.

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7. Cancellations

* Orders can only be cancelled within 12 hours of purchase
* After this time, processing begins and cancellation is not guaranteed

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8. Contact Us

For any questions or concerns, please contact us:
Email: enquiries@shanelialuxehair.shop

Business Hours: Monday – Friday, 9am – 5pm (UK time)
Weekends & Bank holidays : 10am-3pm

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